At PlumbStore Direct, we are committed to protecting your privacy. We use the information we collect about you to process orders and to provide a more personalised online shopping experience.
What information do we your collect? How do we use it?
When you order online or by phone, we need to know your name, e-mail address, delivery address, credit or debit card number and expiry date. This allows us to process and fulfil your orders and to notify you of your order status. We also ask for your telephone number which enables us to contact you urgently if there is a problem with your order and for delivery updates.
We personalise your shopping experience by using your purchases to shape our recommendations and special offers about products that might be of interest to you. We also monitor customer traffic patterns and site usage to help us develop the design and layout of the store.
We may also use the information we collect to occasionally notify you about important functionality changes to our Web site, new PlumbStore Direct services and special offers we think you may find valuable, as well as any market research purposes, for customers this is in accordance with GDPR and PECR based on our legitimate business interests because the products that we sell are not regarded as sensitive, we will only use your contact details and information relating to your previous purchases and the way we use your information has not greatly changed.
Marketing to people who are not existing customers is only carried out with explicit, evidenced consent obtained via opt in sign up forms and subscribers who have signed up for updates and promotions.
Data Retention Policy
Customer Data
Customer data is required to be retain for taxation purposes by HMRC for a period of 6 years plus the current year
Product guarantees last for periods ranging from 1 year to 25 years (lifetime guarantee)
Product safety recalls may be required many years after the purchase transaction
After weighing these risks against the requirements of GDPR we have agreed upon a policy of retaining customer data for a period of 6 years plus the current year.
At the end of each year personal customer data older than this will be over-written and anonymized
Prospect Data
Prospect data represents consent based sign-ups to receive e-mail marketing
After considering the requirements of GDPR we have agreed upon a policy of retaining prospect data during the period that they continue to interact with our email marketing
At the end of each month personal prospect data for those who have not opened our marketing e-mails in the previous 6 months will be deleted permanently
How does PlumbStore Direct protect customer information?
When you place orders, we use a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, as required by the UK Data Protection Acts of 1984 and 1998, we follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access.
Will PlumbStore Direct disclose the information it collects to outside parties?
We will never disclose or sell any of your personal details, by which we mean your name and address or email address, to any third party for them to market un-related products or services to you. We may use your details to advise you of money saving offers, or major changes at PlumbStore Direct We may subcontract a third party to mail offers to you from ourselves but they will also be bound not to divulge your personal information to third parties.
Third party cookies may be used to track behaviour on our site by third parties. These cookies do not contain any personal details.