Delivery & Returns
Free Delivery Available in the UK & Europe
We offer fast efficient delivery on almost all our products, All orders placed before 2pm Monday to Friday will be dispatched the same day
For Saturday deliveries orders must be placed before 2pm on Fridays.
Free Next Day Delivery - Weekends not included for UK customers Only -
When selecting our free uk next day delivery option we will dispatch your order the same day on orders placed before 2pm, All orders placed after 2pm will be dispatched the next working day, Although we endeavour to offer next day delivery this is not Guaranteed as we rely on couriers, Please do not book a plumber until you receive the goods.
Important information before ordering, Next Day delivery is not Guaranteed, By placing an order online you eccept our delivery terms of sale which offers delivery within 5 working days even if next day delivery has been selected, Please only notify us of a non delivery if 5 working days have passed, by ordering through our website you accept these terms.
Delivery in Germany, Belgium & France
1 to 3 working day delivery via DHL across Germany, Belgium & France,
(Items dispatched from Hamburg Germany)
Delivery to Ireland
2 to 5 working day delivery for all orders in Ireland, Dispatched from our depot In England
We accept returns for all orders placed within 30 days from any country
Placing Orders Online
Shortly after placing your order through our website you will be e-mailed with the consignment number and carrier details so you can track your delivery on-line
All Our deliveries are send via Parcelforce or DHL tracked services
30 Day Money Back Guarantee
We except returns within 30 days of purchase for a full refund, If you wish to return any item please contact us either by telephone or email Info@plumbstoredirect.com
Return postage costs are not covered by us unless the item is damaged faulty or incorrect.
Returns Policy
Items returned within our 30 days returns period must be returned in the original packaging and with all the fixtures and fittings supplied with the item purchased, If you have attempted to install the item we will still except the return is the item hasn't been used and is still in new condition, in rare cases we may charge a 10% restocking fee on certain items
Items Faulty or Damaged
If your good arrive damaged or become faulty within the warrant period please contact us at the earliest opportunity and our team will be happy to resolve this.
Warranty & Guarantees
We offer a warranty on all are items between 12 months and 25 years (lifetime guarantee) You do not need to register any warranty or guarantee as this is automatically issued upon each purchase, please keep a copy of any receipts as proof of purchase,
Refund Policy with 30 days
For orders returned to us within our 30 days return period a full refund of the full purchase price will be issued within 7 days upon the safe return of the good to our warehouse.
To view our full return terms and conditions please click here
Please contact us prior to returning any items either by phone or email
Before placing your order please be aware Next Day Delivery Is Not Guaranteed, by placing an order online you accept and understand our delivery terms allow a maximum of 7 working days for orders to be delivered to you even if the delivery selected is Next Day Delivery, as we rely on courier companies we can not promise delivery will arrive on time, From time to time we may experience delays and items can take longer than expected, By ordering through our website you agree to these terms. Please only book a plumber / installer after you have received and check the goods,
Our return address
PlumbStore Direct, Carter View, Hapton, BB11 5RG, United Kingdom